- Showroom Opening Times: Mon - Fri 9:00am - 4:45pm | Sat 9:00am - 12:00pm
- Tel: 01455 611912
- Email: enquiries@boilercaregas.co.uk
Menu
Boiler Care is a family run business that has operated in the Hinckley and the surrounding area for over 40 years.
We provide expert installation, servicing, and maintenance for all gas appliances, including central heating systems.
Our team of fully qualified heating engineers delivers reliable solutions for domestic requirements—whether it’s a new installation, routine servicing, or urgent repairs.
We specialise in boilers, fires, radiators, and other domestic gas appliances, and also offer a dedicated showroom where you can explore our products during opening hours.
If you’re looking for a local and reliable service, contact us and our team will be happy to help.
For any enquiries or to book an appointment, visit our showroom or contact us on 01455 611912.
Boiler Care a family business you can trust..
We provide service & maintenance for gas appliances and carry out landlord safety checks. All gas appliances are recommended to be serviced every 12 months.
For any enquiries regarding the servicing that we provide, visit our showroom or call us on 01455 611912.
We provide a swift response for when you need it most. Whether it’s an unexpected boiler breakdown or a central heating fault, our qualified engineers are ready to help.
Our local, Gas Safe registered engineers respond promptly across Hinckley and the surrounding areas, from fault finding to getting you back up and running.
Professional installation of boilers, central heating systems, and gas appliances, carried out to the highest standards of safety and performance.
Gas appliance servicing by our Gas Safe registered engineers to ensure safe, efficient, and reliable operation.
Fast, reliable repairs for boiler breakdowns and central heating faults.
Comprehensive Gas Safety Certificates carried out in line with current regulations for landlords and rental properties.
Transparent, no-obligation quotations tailored to your requirements, with clear advice from our experienced team.
Our no-obligation reminder scheme keeps your servicing on track, helping maintain safety, compliance, and system performance.
What our clients are saying…
If you wish to get in touch, please contact us using the details below:
To find where we are, read our reviews or find out how to contact us, find us here on Google.
To enable us to reply to your enquiry efficiently.
Please complete the form below.
(* indicates required information)
We can be contacted on the contact details as set out on the home page of our website.
If you have questions about your personal information, please contact us by email, telephone or post.
We collect and use your personal information to provide you with our repair, maintenance and installation services. We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.
Under UK GDPR, the lawful bases we rely on are:
• Contract – to deliver our services and fulfil our agreement with you.
• Legal obligation – where required by law (e.g. reporting to regulators).
• Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.
We rely on the soft opt-in for email marketing to existing customers, in line with PECR.
If you do not provide the personal information we request, we may not be able to provide our services to you.
We may share your information with:
• Finance lenders/brokers (for finance applications)
• Law enforcement agencies and regulators (e.g. FCA, HMRC) where required
• Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
• Successor organisations if we are involved in a merger or acquisition How long will we store your personal information?
• We will retain your information for up to six years from the date we stop providing services to you.
• If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.
You have the right to:
• Access your data
• Correct inaccurate data
• Request deletion (after services end)
• Restrict how we use your data
• Object to processing
• Data portability (e.g. in Excel or Word format)
• Withdraw consent at any time
We will respond to all rights requests within one month.
You can contact us using the contact details at the top of this policy.
• Contact us directly using the above details.
• Or contact the Information Commissioner’s Office (ICO):
o Online: https://ico.org.uk/concerns/
o Phone: 0303 123 1113
Your views are important to us. If we fail to meet the high standards you expect or make a mistake, we want to know. We will investigate your complaint and aim to resolve the issue as quickly as possible. We also use feedback to help us improve our service.
If you wish to make a complaint, please contact us with the following details:
• Your full name, address, and telephone number
• Any reference number or previous correspondence you’ve had with us
• A clear description of the issue or concern.
You can reach us by post, by telephone or by email, using the details on the home page of our website.
If you require us to communicate with you in a different format (such as large print, braille, or by phone), please let us know and we’ll do our best to accommodate you.
We aim to resolve complaints as quickly as possible.
We aim to resolve your complaint straightaway and write to you to confirm, but if we can’t then we will write to you within three business days to tell you:
• why we have not resolved your complaint
• who is dealing with your complaint
• when we will contact you again.
We will keep you informed on a regular basis but if you need an update please contact us and ask to speak to the person handling your complaint.
If we can’t agree a solution with you within eight weeks of receiving your complaint, we will send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision; or we will issue our final decision letter which will explain our final position.
If we do not issue a final response within eight weeks, or if you are not satisfied with the outcome or progress of the complaint, you have the right to refer your complaint to the credit provider/s and/or the Financial Ombudsman Service.
On the rare occasion that we do receive a complaint, we take it very seriously.
If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:
• Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
• Telephone: 01978 666887
• E-mail: info@tradehelp.co.uk
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can’t reach an agreement:
If you are not satisfied with the broker’s/lender’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service.
You must contact them within six months of the date of the lender’s final response letter to you. They can be contacted in the following ways:
• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
Anthony Butterworth T/A Boiler Care (FRN 1055098) is an Introducer Appointed Representative of TradeHelp Ltd, for the purpose of credit broking introductions only, who are authorised and regulated by the Financial Conduct Authority (FRN 697812). Anthony Butterworth T/A Boiler Care works limited introduce customers to TradeHelp Ltd and do not receive a fee for the introduction. TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check, which must be completed before commencement of works. A 14-day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of the full outstanding balance must be made.
