- Showroom Opening Times: Mon - Fri 9:00am - 4:45pm | Sat 9:00am - 12:00pm
- Tel: 01455 611912
- Email: enquiries@boilercaregas.co.uk
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Protecting any and all personal data provided to us is very important; this privacy policy sets out what information our website collects and how we will treat your personal information.
It also explains how we handle any personal data shared with us through this site, with respect to the data protection laws of England and Wales and the EU’s General Data Protection Regulation.
Any personal information you choose to share with us on this website will be used in accordance with this Privacy Policy. If you do not agree with this policy, please leave this website and clear your browser of any cookies which may have been placed in your browser by our site in the interim.
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this.
Should you choose to contact us using the contact form on our Contact us page, none of the data will be passed to / be processed by any of the third-party data processors. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
Our contact form gives the option for you to specifically opt-in to any marketing emails that will be sent to your email address by Boiler Care Gas. By default this is set to NOT, but by selecting agree, your information will be used solely by Boiler Care Gas to contact you with details of our products and services we provide. You hold the right to remove your content at any time.
The information used in the contact form is basic information for the sole purpose of contacting you with regard to your query. This includes your name, company name, telephone number and email address, a field is also given to outline the nature of your enquiry to us. This is received for the sole purpose of responding to a potential enquiry. We do not require information such as job title, salary and any other non-essential information. You can give consent for us to contact you either by email address, telephone number or both.
Any contact form submitted via the Boiler Care Gas website is collated into an email and sent to one senior member of the team to process your enquiry over the Simple Mail Transfer Protocol (SMTP), this information will be passed on to relevant department heads – dependant on the nature and theme of your enquiry.
Depending on the nature of your enquiry, whether this is a Fire & Security query, Mechanical query, Electrical query, sales query, finance query, website query or a question regarding our company, your information will be shared solely with an individual that may be best suited to deal with your enquiry – giving you the best and most specialist answer to your query.
The information will be used solely for the response to an enquiry, we offer an additional option for opting-in to receive additional email marketing emails from Boiler Care Gas.
The website is encrypted, adding extra security to our website. Additionally, the email address that the contact form is sent to is one email address. This email address is accessed using one password-protected desktop computer, accessed by one senior member of staff. With the password changes regularly.
The information we use for marketing purposes (if opted in) will be kept with us until you notify us that you no longer wish to receive this information. Our marketing email information will be kept for a maximum of 2 years from the date of your enquiry.
With regards to general contact form enquiries, these emails are saved on our system for up to 12 months. With data cleansing happening in December of every year.
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office.
In certain circumstances, we may need to have your consent to contact you.
You may instruct us at any time to confirm or port (transfer) any of the personal data we process about you. Please tell us the following:
We will endeavour to carry out your instructions within 30 days of receiving your request, but this is subject to your having provided us with all the detail above along with any other relevant information that is necessary to be able to carry out the work.
Also, if you would like us to port (transfer) your personal data, please be aware that if we don’t think your chosen medium and format will be secure or put your personal data at risk, we will tell you and discuss alternatives with you.
You may also instruct us to purge (delete) any and all information we hold about you at any time.
We will endeavour to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.
We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible.
You can instruct us to do this at any time by contacting us.
You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.
You can instruct us to do this at any time by contacting us.
You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website.
This website is hosted by Fixed.net.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We can be contacted on the contact details as set out on the home page of our website.
If you have questions about your personal information, please contact us by email, telephone or post.
We collect and use your personal information to provide you with our repair, maintenance and installation services. We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.
Under UK GDPR, the lawful bases we rely on are:
• Contract – to deliver our services and fulfil our agreement with you.
• Legal obligation – where required by law (e.g. reporting to regulators).
• Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.
We rely on the soft opt-in for email marketing to existing customers, in line with PECR.
If you do not provide the personal information we request, we may not be able to provide our services to you.
We may share your information with:
• Finance lenders/brokers (for finance applications)
• Law enforcement agencies and regulators (e.g. FCA, HMRC) where required
• Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
• Successor organisations if we are involved in a merger or acquisition How long will we store your personal information?
• We will retain your information for up to six years from the date we stop providing services to you.
• If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.
You have the right to:
• Access your data
• Correct inaccurate data
• Request deletion (after services end)
• Restrict how we use your data
• Object to processing
• Data portability (e.g. in Excel or Word format)
• Withdraw consent at any time
We will respond to all rights requests within one month.
You can contact us using the contact details at the top of this policy.
• Contact us directly using the above details.
• Or contact the Information Commissioner’s Office (ICO):
o Online: https://ico.org.uk/concerns/
o Phone: 0303 123 1113
Your views are important to us. If we fail to meet the high standards you expect or make a mistake, we want to know. We will investigate your complaint and aim to resolve the issue as quickly as possible. We also use feedback to help us improve our service.
If you wish to make a complaint, please contact us with the following details:
• Your full name, address, and telephone number
• Any reference number or previous correspondence you’ve had with us
• A clear description of the issue or concern.
You can reach us by post, by telephone or by email, using the details on the home page of our website.
If you require us to communicate with you in a different format (such as large print, braille, or by phone), please let us know and we’ll do our best to accommodate you.
We aim to resolve complaints as quickly as possible.
We aim to resolve your complaint straightaway and write to you to confirm, but if we can’t then we will write to you within three business days to tell you:
• why we have not resolved your complaint
• who is dealing with your complaint
• when we will contact you again.
We will keep you informed on a regular basis but if you need an update please contact us and ask to speak to the person handling your complaint.
If we can’t agree a solution with you within eight weeks of receiving your complaint, we will send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision; or we will issue our final decision letter which will explain our final position.
If we do not issue a final response within eight weeks, or if you are not satisfied with the outcome or progress of the complaint, you have the right to refer your complaint to the credit provider/s and/or the Financial Ombudsman Service.
On the rare occasion that we do receive a complaint, we take it very seriously.
If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:
• Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
• Telephone: 01978 666887
• E-mail: info@tradehelp.co.uk
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can’t reach an agreement:
If you are not satisfied with the broker’s/lender’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service.
You must contact them within six months of the date of the lender’s final response letter to you. They can be contacted in the following ways:
• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
Anthony Butterworth T/A Boiler Care (FRN 1055098) is an Introducer Appointed Representative of TradeHelp Ltd, for the purpose of credit broking introductions only, who are authorised and regulated by the Financial Conduct Authority (FRN 697812). Anthony Butterworth T/A Boiler Care works limited introduce customers to TradeHelp Ltd and do not receive a fee for the introduction. TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check, which must be completed before commencement of works. A 14-day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of the full outstanding balance must be made.
